Information We Collect

We gather different types of information to provide and improve our financial analysis services. Here's what we collect and why:

Information You Provide Directly

When you sign up or use our platform, you give us certain details:

• Name and contact information (email address, phone number)
• Company details if you're representing a business
• Payment information for subscription services
• Communications you send to our support team
• Preferences and settings you configure in your account

Automatically Collected Information

Our systems collect technical data when you interact with our platform:

• IP address and general location information
• Browser type, operating system, and device information
• Pages you visit and features you use
• Time spent on different sections of our platform
• Referring websites and search terms that brought you to us

Analytics and Usage Data

We track how people use our comparative analysis tools to make them better. This includes which companies you compare, what reports you generate, and which data points matter most to you.

How We Use Your Information

Your data serves specific purposes related to our financial analysis services:

• Processing your subscription payments and managing billing
• Sending important updates about service changes or new features
• Responding to your questions and support requests
• Improving our analysis algorithms based on usage patterns
• Detecting and preventing fraudulent activity or security issues
• Complying with legal obligations and Vietnamese regulations

We don't sell your personal information to third parties. Never have, never will.

Data Storage and Security

Your information is stored on secure servers with multiple layers of protection. We use industry-standard encryption for data transmission and storage.

Security Measures

• SSL/TLS encryption for all data transferred between your device and our servers
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your personal information
• Secure backup systems to prevent data loss
• Monitoring systems to detect unauthorized access attempts

While we implement strong security practices, no system is completely immune to threats. We encourage you to use strong passwords and keep your login credentials private.

Sharing Your Information

We share your data only in specific circumstances:

All third parties we work with are required to protect your information and use it only for the specific purposes we authorize.

Your Privacy Rights

You have control over your personal information. Here's what you can do:

Access Your Data

Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.

Correct Inaccurate Information

Update your profile anytime through your account settings. For information you can't change yourself, contact our support team.

Delete Your Account

You can request account deletion at any time. We'll remove your personal information within 45 days, though we may retain some data for legal or legitimate business purposes.

Opt Out of Marketing

Unsubscribe from promotional emails using the link in any marketing message. You'll still receive important service-related communications.

Restrict Processing

Ask us to limit how we use your information in certain situations, such as while we verify data accuracy.

Data Retention

We keep your information only as long as necessary:

• Active account data: Retained while your account remains active
• Transaction records: Kept for 7 years to comply with Vietnamese financial regulations
• Support communications: Stored for 3 years after resolution
• Usage analytics: Anonymized and retained indefinitely for service improvement
• Marketing preferences: Maintained until you opt out or request deletion

After these periods, we securely delete or anonymize your information so it can't be linked back to you.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. They help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality like logging in and maintaining your session
• Performance Cookies: Help us understand which features work well and which need improvement
• Functional Cookies: Remember your settings and preferences between visits
• Analytics Cookies: Show us how visitors interact with our platform so we can make it better

You can control cookies through your browser settings. Blocking essential cookies may affect how our platform works for you.

International Data Transfers

While we're based in Vietnam, some of our service providers operate servers in other countries. When your data crosses borders, we ensure it receives adequate protection through:

• Contractual agreements requiring strong data protection standards
• Selecting providers in countries with robust privacy regulations
• Implementing additional security measures for international transfers
• Regular audits of our data handling practices

Your information may be processed in data centers located in Singapore, Japan, or the United States, depending on which services you use.

Children's Privacy

Our financial analysis services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've accidentally gathered data from someone underage, we'll delete it promptly.

Parents or guardians who believe their child provided us with personal information should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.

The "Last Updated" date at the top shows when we most recently revised this policy. Continuing to use our services after changes take effect means you accept the updated terms.

Vietnamese Law Compliance

As a company operating in Vietnam, we comply with Decree 13/2023/ND-CP on Personal Data Protection and related Vietnamese regulations. This includes:

• Obtaining clear consent before collecting personal data
• Ensuring data accuracy and allowing corrections
• Implementing appropriate security measures
• Notifying authorities of data breaches when required
• Respecting your rights to access, correct, and delete information

If you have concerns about how we handle your data under Vietnamese law, you can contact the relevant Vietnamese data protection authorities.